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- Return Policy
- If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.
- If you have placed an order but then wish to change or cancel it, please contact us as soon as possible. We will try our best to make any changes but we cannot give a guarantee as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
- Once we’ve heard from you that you wish to cancel an order and got back the items, any sum debited to us from your credit or debit card will be re-credited to the same credit or debit account within 14 days, provided the goods you return are in the same condition as when delivered to you. You will be liable to any charges incurred when returning the goods to ragazzemoda.com, unless the return is as a result of an error on our side.
- If you cancel your order within thirty days after the day you received your parcel, and you cancel the whole order or a part of it, we will refund the costs you paid for the items returned excluding the cost of delivery. You will have to pay the costs of sending the order back to us.
- We’re quality-obsessed. And to prove it, we offer 60-day returns.
- We cannot accept returns on swimwear from which the hygiene strip has been removed, unless they’re actually faulty.